FAQ
Shipping & Delivery
We typically dispatch orders within 3 business days, a tracking number will be provided once shipped. Currently we only ship within Canada with Canada Post, flat rate and expedited shipping is available. All items are shown and sold in Canadian dollars and are subject to Ontario sales tax HST (13%).
Standard Flat Rate (5-7 Day): $14.90 CAD
Expedited Flat Rate (2-4 Day): $21.90 CAD
Additional carrier rates may appear at checkout. Oversized items may incur an additional $30 CAD fee, as indicated on the product page. Carriers may not deliver to PO boxes. We recommend shipping to residential or business addresses to avoid delays in processing or delivery.
Returns & Exchanges
We’re sure you’ll be happy with your new Shoppe Briar purchase, but if you change your mind, email shoppe@briarhome.com within 15 days of delivery, with proof of purchase. If the item is refundable, the refund will be credited back to you for the full purchase amount minus a 15% restocking fee once the item has been received back to our location in Collingwood. All vintage items are non-refundable. You are responsible for the cost of shipping to our location, in-store returns are acceptable.
All items to be returned must be unused and in the original packaging to receive a refund.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Shoppe Briar reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
In-Store Purchases
Returns will be honoured within 14 days of purchase for a full refund or exchange in store. To be eligible for a return or exchange, items must have their original tags attached, the receipt must be presented at the time of return/exchange, and items must be in their original, unused condition.
Packaging
At Shoppe Briar we try to implement sustainability whenever possible. As part of our effort to cut down on waste, your item may arrive in recycled packaging.